FAQ
GENERAL
What safety measures are you taking as a result of COVID-19?
Our packing partners, Codestorm, have a robust policy in place which follows the advice from Public Health England, the NHS and UK Government. The focus is to keep everyone safe and operate responsibly. Some additional measures that have been taken include:
· All team members who can are working from home · Set up of additional sanitising stations throughout the warehouse with regular hand cleaning breaks · Face masks available · Observing all social distancing rules.
You are automatically sent a VAT invoice when you place your order, this is your confirmation email. Coffee is VAT exempt, but you can find a tax figure in your order sumary and our VAT number at the bottom of the email.
If you can't find or have deleted your confirmation email, please Contact Us and we'll be happy to send you another one.
Our Discount Codes are case sensitive. Please make sure you're using the same case when entering your code, and including any symbols or numbers.
Unfortunately, you cannot use more than one discount code on an individual order. Some discount codes have an expiry date and/or are only eligible for certain customers. We recommend that you read the terms and conditions of the voucher before you attempt to add it to your order to avoid disappointment.