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Store Policy

PRIVACY AND COOKIES POLICY

We may use 'cookies to improve your Natural-Mystik.co.uk experience, but, it really wouldn't be decent or moral for us to share information with any outside party or advertiser that would invade your right to anonymity. So, although we may provide information to our advertisers, about the general preferences and popularity of certain shopping categories within our website, information is really used for demographic purposes; we'd never share your name or email address with any outside party to protect your privacy. The information, such as IP address for demographic purposes, will be used to help Natural-Mystik.co.uk ensure that its services are best designed to meet the customers' changing needs.Natural-Mystik.co.uk does not send unsolicited or "spam" e-mail. Natural-Mystik.co.uk uses e-mail addresses collected for several opted-in e-mail alerts and opted-in newsletters, which are used to communicate new information, special offers and new products to our suppliers and customers. All customers are allowed to unsubscribe at any time.Natural-Mystik.co.uk does not sell or rent its e-mail lists to third parties. It is against Natural-Mystik.co.uk's policy to provide any customer information to any third party without the customer's prior permission.

PERSONAL DATA WE COLLECT

WHEN YOU SHOP WITH US ONLINE OR BROWSE OUR WEBSITES OR USE OUR MOBILE APPS, WE MAY COLLECT:

  • Information about your online purchases (for example, what you have bought, when and where you bought it and how you paid for it)

  • Information about your online browsing behaviour on our Websites and Mobile Apps and information about when you click on one of our adverts (including those shown on other organisations’ websites)

  • Information about any devices you have used to access our Services (including the make, model and operating system, IP address, browser type and mobile device identifiers)

WHEN YOU CONTACT US OR WE CONTACT YOU OR YOU TAKE PART IN PROMOTIONS, COMPETITIONS, SURVEYS OR QUESTIONNAIRES ABOUT OUR SERVICES, WE MAY COLLECT:

  • Personal data you provide about yourself anytime you contact us about our Services (for example, your name, username and contact details), including by phone, email or post or when you speak with us through social media

  • Details of the emails and other digital communications we send to you that you open, including any links in them that you click on

Your feedback and contributions to customer surveys and questionnaires

OTHER SOURCES OF PERSONAL DATA

We may also use personal data from other sources, such as specialist companies that supply information, online media channels, our Retail Partners and public registers. For example, this other personal data helps us to:

  • review and improve the accuracy of the data we hold; and

improve and measure the effectiveness of our marketing communications, including online advertising.

HOW AND WHY WE USE PERSONAL DATA

MAKE OUR SERVICES AVAILABLE TO YOU

  • Manage the accounts you hold with us

  • Process your orders and refunds

We need to process your personal data so that we can manage your customer accounts, provide you with the goods and services you want to buy and help you with any orders and refunds you may ask for.

MANAGE AND IMPROVE OUR DAY-TO-DAY OPERATIONS

  • Manage and improve our Websites and Mobile Apps

We use cookies and similar technologies on our Websites and Mobile Apps to improve your customer experience. Some cookies are necessary, so you should not disable these if you want to be able to use all the features of our Websites and Mobile Apps. You can disable other cookies but this may affect your customer experience.

  • Help to develop and improve our product range, services, information technology systems, know-how and the way we communicate with you

We rely on the use of personal data to carry out market research and internal research and development and to improve our information technology systems (including security) and our product range, services and stores. This allows us to serve you better as a customer.

  • Detect and prevent fraud or other crime

It is important for us to monitor how our Services are used to detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our Services.

PERSONALISE YOUR EXPERIENCE

  • Use your online browsing behaviour as well as your online purchases to help us better understand you as a customer and provide you with personalised offers and services.

Looking at your browsing behaviour and purchases allow us to personalise our offers and services for you. This helps us meet your needs as a customer.

  • Provide you with relevant marketing communications (including by email, post or online advertising), relating to our products and services, and those of our suppliers, Retail Partners and the Red Spider Group. As part of this, online advertising may be displayed on websites across the Red Spider Group and other organisations’ websites and online media channels. We may also measure the effectiveness of our marketing communications and those of our suppliers and Retail Partners.

We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this we also measure your responses to marketing communications relating to products and services we offer, which also means we can offer you products and services that better meet your needs as a customer. You can change your marketing choices, both when you register with us, and at any time after that. You also have choices when it comes to online advertising. We set out below your choices when it comes to cookies, and how you can control your online behavioural advertising preferences.

CONTACT AND INTERACT WITH YOU

  • Contact you about our Services, for example by phone, email or post or by responding to social media posts that you have directed at us.

We want to serve you better as a customer so we use personal data to provide clarification or assistance in response to your communications

  • Manage promotions and competitions you take part in, including those we run with our suppliers and Retail Partners.

We need to process your personal data so that we can manage the promotions and competitions you choose to enter.

  • Invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by the Red Spider Group and by other organisations on our behalf.

We carry out market research to improve our Services. However, if we contact you about this, you do not have to take part in the activities. If you tell us that you do not want us to contact you for market research, we will respect this choice. This will not affect your ability to use our website.

To help us to better understand you as a customer and to be able to provide you with services and marketing communications, including online advertising, that is relevant to you.

HOW WE PROTECT PERSONAL DATA

We know how important it is to protect and manage your personal data. We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our buildings and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

  • We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).

  • We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may occasionally ask for proof of identity before we share your personal data with you.

  • We will reveal only the last four digits of your credit card number when confirming an order.

However, whilst we take appropriate technical and organisational measures to safeguard your personal data, please note that we cannot guarantee the security of any personal data that you transfer over the internet to us.

The personal data that we collect from you may be transferred to and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or one of our service providers. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Policy.

We will send you relevant offers and news about our products and services in several ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing choices online or in writing at any time.

We also like to hear your views to help us to improve our Services, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.

HOW TO CONTACT US

If you have any questions about how we collect, store and use personal data please contact us

YOUR RIGHTS

You have the right to see the personal data we hold about you. This is called a Subject Access Request.

If you would like a copy of the personal data we hold about you, please write to Wix.

Terms of service

Last Updated: 28th April 2021

 

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). Placing an order through the site constitutes acceptance of the following terms and conditions.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you click the Submit Order button.

After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in a confirmation e-mail. Please note that this e-mail is an acknowledgement, not acceptance of your order.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices and Payment

All prices and charges on this site are in UK pounds unless alternative currencies are selected. They include any VAT payable (most coffee products are currently excluded from UK VAT), but exclude delivery charges, if applicable.

The total cost of your order will be the price of the products you order plus the applicable delivery charge. All these will be set out clearly in your Shopping Basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

Customer Voucher Code Offers ("Voucher Codes")

Where you use a valid promotional code we have issued in conjunction with your purchase, the following additional terms and conditions apply:

- Voucher Codes will only be available on order values over the amount stated in the offer. - Voucher Codes are only valid until the date published. - Voucher Codes are only redeemable for purchases made on this website (natural-mystik.co.uk) - Only one Voucher Code may be used per customer per transaction. - We reserve the right to end any Voucher Codes at any time, including prior to the advertised end date without notice.

IMPORTANT: We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order at any time up to the point we send the product(s) to you. We will contact you where we become aware of an error and ask you whether you wish to continue with your order at the correct price or cancel it. If we do cancel your order you will receive a full refund of any charges paid in advance.

We accept payment by Mastercard, Visa, Delta, Maestro, American Express and Diners Club. Payment is deducted when we process your order.

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products, or in the unlikely event that a product arrives damaged, please contact us via the Returns section of the website.

Subscribe & Save

Only items that offer the Subscribe & Save option are eligible.

The price charged at the frequency selected will be fixed at the discounted price shown on the product line within the checkout unless we contact you. We reserve the right to amend product prices and will contact you to discuss your subscription before changing any charges.

We reserve to right to cancel our Subscribe & Save product at any time.

Delivery times are approximate – whilst we strive to deliver at the requested frequencies, we will not be held liable for late deliveries.

Subscribe & Save is only available to customers paying via our debit/credit card option. We cannot offer Subscribe & Save to PayPal customers at this time.

Voucher codes are not applicable to Subscribe & Save orders unless explicitly stated.

Free delivery is available on qualifying Standard UK Delivery orders; our usual UK Remote and International delivery charges apply for UK Remote and International Subscribe & Save orders respectively.

Charity Donations

Unless otherwise stated, matched donations are capped at £10,000 in total per fundraising campaign.

This Website

We, our Group companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

General

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Your data protection rights are set out in our Privacy Policy.

Items sold on this website are intended for normal domestic and consumer use and are not intended for resale or commercial use. We reserve the right to refuse access to this website, to remove or edit content, or to refuse or cancel orders at our discretion. If we cancel an order, it will be without charge to you, and we will reimburse any payment made by you.

Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the natural-mystik.co.uk website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites that are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments